RUGS IN MAINLAND UK WITH ALL RUG ORDERS*
FREE Delivery of General Orders to most UK addresses.
Any orders received Monday to Friday up to 10 am , (and once payment is confirmed,) will be processed that same day (Bank holidays not included). They will then be dispatched (depending on their size) with either professional Door to Door Couriers on a 1 - 3 working day service or with the Royal Mail unless otherwise noted in the item sales description.
You will receive update e.mails all the way through your buying process, from the point you create an account with us, right through payment, processing and dispatch. Please keep an eye out for any e.mails regarding updates, as these will be updates regarding the order.
On the day of dispatch you will receive a final e.mail confirming tracking if your item has been sent by courier.
Orders received after 10am and on Saturdays, Sundays and Bank Holidays will be processed on the next working day and dispatched on the next working day.
Orders for Washable Rugs and certain wool rugs will be fulfilled within five working days (not including bank holidays). This is due to the fact that all washable rugs are hand finished to order, hence the very slight delay. Some of our Wool rugs are held at a sister warehouse. Most of the manmade rugs are kept at head office in our purpose built warehouse.
Please ensure that you put a correct phone number and e.mail address in your account details. This is for the couriers use only, should they have problems finding your address. Please Note : For your own privacy, we shall not use your phone number or any information given, for any purpose, other than delivery of this order, or payment query. Please ensure that you put your full address on the order form - part addresses will result in problems during delivery. If you have any further delivery instructions or directions (If the property is hard to find for instance) - it is important to put these in the special instructions section on the order form.
Free Delivery offer:* - Addresses which are not included in the free delivery offer :
Please note that if you live in any of the following postcodes or any offshore UK island - the Free Delivery offer may not apply.
BT, IV, KW, AB, DD, PH, PA.
Please contact us for an estimation of the delivery charges. Alternative, if you live in any of these areas, you can arrange for collection of the item via courier - see collection instructions below under Eu & Global Items, and we will work with you regarding the packaging etc., to ensure that you receive your item.
DELIVERIES TO ALTERNATIVE ADDRESSES
Unfortunately we are not currently able to offer the option adding a different delivery online other than the payment card address. This is a further step in Simplyrugs.net efforts to reduce fraudulent use of credit cards. Should you wish to have your rug delivered to another address, you must ring simplyrugs first on 01924 438334 and discuss it with one of our sales staff prior to making the order.
DELIVERIES TO EUROPE OR REST OF WORLD
Although we do not dispatch to other countries other than to mainland UK, we are happy to accept collections arranged by the customer direct with a courier. We will package up and ensure that paperwork is correct. Please however, ensure that the delivery address and payment address are the same in all cases.
In order to do this, firstly you will need to know the sizes and weights of any items that you are considering ordering in order to get a shipping quote. Please e.mail us at shop@simplyrugs.net with the details of any rugs you are interested in and we will e.mail you back with any details you require.
You can then get a quote for collection at www.wedelivertheworld.com a quick and easy online service, where you do not need an account and can arrange collection from us to be delivered to you anywhere in the world. Please ensure that you have read our details on returns before ordering and do not place the collection instruction until you have purchased the item from us.
Please then order the rug as normal through www.simplyrugs.net and in the special instructions ensure that you add the comment Collection to be arranged by customer. We will then e.mail you back with details regarding when the rug can be collected.
You can then arrange your collection online with www.wedelivertheworld.com, On payment, the site will send you a link to some forms and labels - please then forward us this link. We can then make sure that all paperwork is correct and attached to your parcel for the collection.
We will then e.mail you once the collection has been made.
Delivery of your item :
You will have received an e.mail from us with full tracking details of your item once it has been dispatched. With this information you can access the tracking information with our couriers via their own website. If you do not receive your order within seven working days, please contact us through your simplyrugs.net account and we will chase your order for you, on your behalf until your item has been delivered.
All orders are insured, and should your order, for an unforeseeable reason, not be received and be classed as missing by the courier (usually within 10 working days) a new one will be dispatched at no extra cost to the customer.
Is VAT included?
Yes, VAT is included in the cost of your rug.
Bulk Purchases :
If you wish to order a large number of rugs, (10 or more) then a discount on the rugs may be available depending on the type and quantity of rugs you wish to order. Please contact us directly at lynne@simplyrugs.net
Secure Payment via Sagepay
Payment by visa, master card, maestro, paypal via our Payment provider Sagepay, is the fastest route to a quick delivery. We do accept cheques, but we will not dispatch an item until the cheque has cleared our bank, so this will of course incur a delay in receiving your item.
The website is usually up to date and clearly shows when an item is out of stock, however, we will inform you by e.mail within 1 working days if your rug is out of stock, or if there is a problem, and you can choose whether or not to proceed with your order. In nearly every case we will give you an informed option of either an alternative item, a waiting period or a part/full refund if required.
Deliveries are made using professional couriers in secure packaging and all deliveries will require a signature for security purposes.
Signatures are only accepted from the householder or designated neighbour. We will not accept signatures from people outside the house, i.e. fixing a car or standing outside the gate!!! Our couriers are within their rights to refuse to deliver an item if they feel suspicious of circumstances.
If you would like your rug leaving in a secure place without requiring a signature, we shall need full details on the order, however, please be aware that Simply Rugs cannot be held responsible for items that go missing if you choose this option. Your item will not be insured and we cannot replace a missing or damaged item. Our couriers are fully accountable, and take photographs of where they leave items.
If you expect to be away on business or on holiday during this period, please advise us when it will be possible to deliver your order and we can delay delivery.
RETURNS POLICY
We know that you will be pleased with your purchases from SimplyRugs.net. However, there may be occasions when you will need to return items to us. Please ensure that for whatever reason you are returning your item, that you contact us first on lynne@simplyrugs.net within 5 working days of receipt of your item. It is important to do this so that we are aware of your returning item.
You can return a rug any way you choose as long as it is safe, secure, and is signed for when it arrives back at Simplyrugs.net If you choose to return your rug via a courier, we can strongly recommend www.wedelivertheworld.com This is a very professional service, with a step by step guide to ordering collection online. You do not need to have an account with them, and the couriers used are such as DHL. With this service it is possible to arrange collection on a date and time suitable to you. Please ensure that the item is suitable packaged. Ideally in its original wrappings. If the item is returned dirty, used, or the packaging has been split so that the rug becomes damaged or soiled on its return to us, then we cannot accept this item and will not sign for it, marking it as return to sender.
Items Damaged in Transit.
If any items were damaged in transit, we ask that you report it to us within 5 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival.
If your items are faulty on arrival, you have 5 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty after use.
If any of your purchases develop a fault, and it is between one to two months since your purchase, you may return the items under your own form of transport for our inspection. If it is thought that the item is genuinely faulty then we will replace the item if at all possible, and reimburse you with the delivery cost. If it is felt that the fault is due to general wear and tear, we will not reimburse you with the delivery cost. You can then choose to have the item back, or purchase an alternative.
If you simply change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at SimplyRugs.net, we'll issue a full refund for the product (not including the original delivery charge or the return charge) via your original payment method if at all possible. (This does not include credit/debit card payments - see Refunds below)
Please note this policy has some limitations and does not apply to business customers.
Exchange of Rug for another.
If you are unhappy with your choice and would like to swap your rug for another from our site, you simply need to contact us by e.mail or phone and confirm your new choice. Once we have confirmed that it is possible to swap the items, you will need to send the rug back to us under your own carriage, and on receipt,we will then process the replacement rug, confirming the additional cost if necessary. If your replacement item is less than £65.00 then the delivery charge will apply.
If you have received the wrong item.
If you feel that we have sent out the wrong item, be it size or colour, or design, please contact us in the first instance. We will require an image of the incorrect item or measurements to be sent to us, and if we feel that the item has been wrongly sent out, then we will ask you to return the item. On checking the item, and confirming the error we will refund you the delivery charge. We will then send out the correct items with a free delivery.
It is important that you retain proof of the delivery along with the charge, and supply us a copy of the receipt for later use. Please ensure that you use a reputable courier and that the delivery is a system where the item has to be signed for.
On occasion we may arrange the collection ourselves, but this is only with prior consideration.
However, if we feel that once we have received the items back, that the rugs were infact correct, then we reserve the right to charge the customer for that collection, and only refund the cost of the items less the delivery charge.
How to return a rug.
You can return a rug any way you choose as long as it is safe, secure, and is signed for when it arrives back at Simplyrugs.net If you choose to return your rug via a courier, we can strongly recommend www.wedelivertheworld.com This is a very professional service, with a step by step guide to ordering collection online. You do not need to have an account with them, and the couriers used are such as DHL.
To return a rug please use the following address :
Simplyrugs.net
c/o Dixon and Franks,
Unit 1 Heatseam,
Ravensthorpe Road,
Thornhill Lees,
Dewsbury,
West Yorkshire WF12 9EG
Refunds :
We can only refund to the customer using the method of original payment. We will not and can not refund to an alternative card, or by cheque/postal order or cash.
Please note : We do not accept returns or make refunds on any item purchased from our X Stock, or shop soiled clearance section. The rugs are sold at a massive reduction and as such are sold as stock as seen/read online.
